Bridge-building skills that help managers and teams find the real issues behind conflict and talk them through before they escalate.
Acas research found that workplace conflict costs UK businesses about £28.5 billion a year, more than £1,000 per employee (Acas).
Conflict rarely disappears when it is ignored. It resurfaces as disengagement, mistrust and people deciding that some colleagues are not like them. NCBI Training helps managers and teams address it early, honestly and fairly.
This workshop develops effective bridge-building skills to reduce work- or community-related conflicts.
Examine current or past feelings of anger, make sense of unresolved feelings and begin to create solutions for now and the future.
Find out more →A structured, 4-hour intensive method for helping organisations and communities move past deep-seated splits that stall progress.
Allow all sides to voice their deepest concerns without fear of immediate pushback.
Learn to hear the perspective of the other side and identify hidden common ground.
Restate a problem so that it takes account of the core concerns of all parties.
The skills apply to sensitive topics including race, healthcare, gender, environmental policies and disability rights, whether the conflict is within a team or between an organisation and the wider community.
How to handle divisive topics without division.
Read more →What makes an apology work, and how teams recover.
Read more →Rebuilding trust with Bristol’s Black communities, leading to 28 shared projects.
Read more →It teaches people to identify the underlying issues behind a conflict, use practical strategies to resolve it and communicate more effectively in difficult conversations.
Start early, listen to each person separately, separate the people from the problem and look for the concerns both sides share. Structured dialogue helps teams agree a way forward they can all accept.
A 4-hour structured method developed by NCBI for divisive issues. Each side voices its concerns, listens deeply to the other and reframes the problem so it addresses everyone’s core concerns.
Open workshops run online via Zoom. In-house programmes run as one-day or two-day workshops, online or in person, and the Controversial Issue Process is a 4-hour intensive.
Yes. NCBI Training works with teams and with organisations and their wider communities. Get in touch to talk it through in confidence.
Tell us what your organisation or community is navigating and we can explore the right programme.
